Computer support specialists combine computer technology, problem-solving, and customer service skills to help individuals and organizations overcome technical challenges and stay productive. They demystify the problems that make it hard for computer users to complete their work and make the most of their technology. Among their many responsibilities, computer support specialists can:
- Troubleshoot customers’ software and hardware
- Support clients in person
- Provide remote tech support over the phone or via electronic communications
- Suggest process improvements, updates, training, and more to improve user outcomes
- Document problems and their solutions
- Create, improve, and update user documentation
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- Conduct diagnostics; troubleshoot and resolve problems.
- Repair hardware, software, or peripheral equipment.
- Determine software, hardware, automation, workflow needs.
- Install new hardware, cables, operating systems and software.
- Walk users through the problem-solving steps.
- Set-up computers and related devices for employee use.
- Develop training programs and materials.
- Recommend modifications, upgrades, and customization.
Companies assign various job titles to computer support specialists, but the most common include:
- Computer Specialist
- Computer Technician
- Desktop Support Technician
- Help Desk Analyst
- Help Desk Technician
- Information Technology Specialist (IT Specialist)
- Support Specialist
- Technical Support Specialist
- LAN Operator
- Hardware Support Technician
- LAN Administrator
- PC User Support
- Network Installer
Computer support specialists combine computer technology, problem-solving, and customer service skills to support their employers’ and/or customers’ needs. As technology continues to evolve, customer support specialists will become even more important to organizations and everyday consumers.
PENNSYLVANIA DEPARTMENT OF LABOR & INDUSTRY CENTER FOR WORKFORCE INFORMATION
COMPUTER SUPPORT SPECIALISTS is on the 2018 High Priority Occupation (HPO) List for Philadelphia County. The purpose of the HPO list is to align workforce training and education investments with occupations that are in demand by employers, have higher skill needs and are most likely to provide family sustaining wages.
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